Job Title: Sales Advisor

Location: Sleaford

Job type: Permanent - Full Time.

The working week will be Monday - Sunday with one day off in the week and weekend work on rotational basis. Overtime is often available if required. FGS Furnishings Ltd is a family-run Furniture, Bed & Mattress retailer with retail stores and a significant on-line presence. Trading under the names of The Sleep Shop, Furniture Mill and Sleep To Go. We are currently celebrating our 75th Anniversary.

The Role:

First and foremost is assisting customers to find the right products both in store and on-line, this is both face-to-face, over the phone, through both Email and live chat, using a consultative approach, listening to customers as to their needs and wants to present them with solutions and sensible options. Other duties will include:

Using our in-house CRM system to process sales, schedule deliveries, order goods and manage customer information.
Arranging timely customer deliveries.
Manage customer expectations and resolving issues around customer service.

Candidate Requirements:
The ideal candidate would have their own driving licence. Sales or Customer Service experience is necessary at a basic level, full training will be given on our products and in-house systems. Experience in furniture or bed stores again would be positive, but not essential. Please see below our ideal candidate requirements:

A driving licence is preferred.
An engaging and positive personality with the ability to bond with customers.
Well presented & articulate.
Well Organised.
Excellent PC skills including word, excel and an in-house CRM system that training will be given for
Previous sales/customer service experience (1 year minimum preferably) is required at a basic level. Full training will be given on product features and benefits to help you, help our customers finalise their selection.

Please click APPLY to and attach your CV to apply for this role.